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Time Clock Troubleshooting: Wrong Payroll Cycle Displayed on Timesheets
Time Clock Troubleshooting: Wrong Payroll Cycle Displayed on Timesheets
Shoshana Fleischmann avatar
Written by Shoshana Fleischmann
Updated over a week ago

If your Time Clock’s Timesheets date range is not updating to the current payroll cycle, you’ve reached the right place! In this article, we’ll show you how to self-troubleshoot the issue.

Before getting started, check what should be the dates of your current payroll cycle and what dates should be displayed in your timesheets’ date range.

If the settings don’t match the displayed dates, follow these steps:

  1. Check the date range on the timesheets to make sure the dates are wrong or not updated on your end. To do so, go to the Time Clock and click on the Timesheets tab. Click on the date range.

  2. Click on Settings and navigate to the Payroll tab.

  3. Change both of the settings: ‘Week starts on’ & ‘Payroll cycle’. Click Save changes.

  4. Go to the Timesheets tab again to see if the date range was updated correctly based on the changes.

  5. Go back into the Payroll tab.

  6. Change the payroll settings to how you originally set it up, according to your actual payroll cycle. Click Save changes.

  7. Perform a hard refresh to your browser (Cmd+Shift+R on a Mac or Ctrl+Shift+R on Windows) and access the Timesheets tab again to check if the date range is now updated correctly.

  8. If you are still encountering issues after trying these steps, please contact our Support team. We’re here to help!

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