If you want to give employees more flexibility and control over the shifts they’ve been assigned, the Reject and Confirm options in the Job Scheduler are a great solution.
When enabled, employees can confirm a shift to show they’re committed to working it, or reject a shift so you can reassign it to someone else.
How to Enable Reject and Confirmation Options
To enable the Reject and/or Confirm options:
Go to Job Scheduling from the left sidebar.
Open the relevant Job Schedule.
Click Settings (top-right).
In the General tab, scroll down to:
Add a reject button to the user's mobile schedule
Add a confirmation button to the users' shifts
Toggle on the relevant option (or both).
Click Save Changes.
How Users Can Confirm or Reject Shifts
Once enabled, employees can accept or decline a shift directly from the mobile app:
From the main Feed, tap Job Scheduling in the top bar.
Select the relevant schedule.
Tap the relevant shift.
At the bottom of the screen, choose:
Reject (red), or
Confirm (green)
Add an optional note:
Explaining why they’re rejecting the shift, or
Adding a general note after confirming it
How Admins Can View Rejected or Confirmed Shifts From the Admin Dashboard
Admins can quickly see a shift’s status in the schedule using the color-coded dot in the corner of the shift:
Green dot = shift was confirmed
Red dot = shift was rejected
Hover over the dot to view the employee’s note (if one was added).
How Admins Can View Rejected or Confirmed Shifts From Mobile
You can also view shift confirmation statuses in the mobile app:
Go to the Admin tab.
Open the Schedule (Job Scheduler).
The green and red dots show whether the shift was confirmed or rejected. When you tap into a shift, you’ll be able to view the status details and any note.
Note: The green/red dots are only visible in the weekly view, not the monthly view.
Tip: How to Check Pending Confirmations (Mobile)
To check for shifts that are still awaiting confirmation:
Go to the Admin tab.
Open Job Scheduler.
If a shift appears gray (similar to draft mode), it means it’s pending confirmation—the employee hasn’t confirmed or rejected it yet. Employees will see the Confirm or Reject option at the bottom of the shift.
Follow-Up Actions
For confirmed shifts, you can be confident the employee intends to show up.
For rejected shifts, you can choose to:
Cancel the shift
Reschedule it
Assign a different employee
*The Reject and Confirmation capability is available from the Basic Operations plan*
Frequently Asked Questions
Why don’t I see the “Confirmed” or “Rejected” shift status?
Why don’t I see the “Confirmed” or “Rejected” shift status?
If you don’t see the Confirmed or Rejected status, it usually means the Confirm/Reject option isn’t enabled in your Job Scheduler settings. To enable it, go to your Job Schedule > Settings, check Add a reject button and/or Add a confirmation button, then click Save Changes (bottom-right).
Alternatively, you may see statuses like Checked In or Completed instead. These statuses are used when the Job Schedule and Time Clock aren’t synced.
Can I Change the Accept/Reject Shift Statuses?
Can I Change the Accept/Reject Shift Statuses?
Yes — admins can change or update a shift’s status on behalf of an employee.
Go to the Schedule.
Find the relevant shift in the schedule.
Hover over the shift to view its current status.
Click the shift to open the shift details.
On the right side of the window, click Shift Activity.
Under Status, open the drop-down menu and select the new status.
Click Save Status to apply your changes.
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