The Chat feature is designed to enhance and streamline your internal communications, whether with your employees, manager, colleagues, or Help Desk representatives who can assist with various issues. Let’s explore some key functions to help you make the most of this powerful tool.

You can filter your chat list to view only unread chats so you don't miss any news or important information from your colleagues or managers. You can also filter your chat list to view only team conversations, which includes all team chats, channels, and any open or ongoing conversations you have with a Help Desk.  

While typing out a message, use the @mention function to notify users directly via a push notification, even if their notifications are off or momentarily muted. This way, you can ensure they are alerted of any important messages when you send them. You can either notify a specific user or everyone.

To notify a specific user, write "@" followed by their name.

To notify all users, type "@everyone." This option is useful if you want to ensure critical messages, such as "There has been a gas leak" or "Make sure you wear a white shirt tomorrow," reach everyone in the team chat.

You can add a hyperlink to the text you are sending on chat to make it clickable for the recipient. This way, they will be redirected to another website or source you need, for example. To add a hyperlink on chat, you can either click on the hyperlink icon and type out the text and add the link, or you can start typing out the message, highlight the text, and then click on the hyperlink icon to add the link.

You can add attachments to a chat message to make it more interactive and engaging. Simply click on the paperclip icon on the left side and choose which attachment to add from the options: upload image, upload video, add a file, take a photo, record a video, add a gif, share your current location, share a contact from your mobile, and/or attach a shortcut.

Please note: The ability to add a shortcut as an attachment to a chat message is only available for admins or owners, not for regular users.

An important part of effective communication is to plan ahead! This is why you can also write a message in advance but schedule to send it at a later time that is convenient for you and/or the recipient. To schedule a message, access the individual chat, team chat, or channel, type your message, and click on the clock icon on the right side. Then, choose if you want the message to be sent the next time the user is clocked in or choose a custom date and time.  

When a message is scheduled to be sent, you will see an orange clock icon next to it. You can access the message anytime.

Instead of typing, how about sending a voice recording instead? To do so, press the microphone icon on the right side and start recording your message.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.