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Starting Guide to Updates: An Engagement Feature
Starting Guide to Updates: An Engagement Feature

Increase your employee's engagement and make your app's feed colorful and welcoming

Adva Deuitch avatar
Written by Adva Deuitch
Updated over a week ago

In today's world, we are surrounded by feeds that fill our day with informative and exciting content. Our Updates feature is the feed your business has been looking for! Think of this feature as your company's social wall, a great way to communicate with and involve your employees in your day-to-day operations.

So much value lies in this incredible feature. Need actionable insights on each post? With Updates, you will be able to know who has read the post to make sure that everyone is on the same page. Do you ever think of an update, but want to schedule the post for later? Scheduled updates are a great way to make sure that you deliver your content at the perfect moment. All of this amazing value (and more) in an engaging way that employees appreciate, whether it be live polls, files, gifs, video, or much much more.

Want to learn more? Let's get started!

In this article, we will go over:

What Should I Use the Update Feature For?

There's an infinite amount of occasions where you can utilize the Updates feature. For example, are you adding new members to your team? Give them a welcome shoutout with or amazing "New teammates" template. Are you introducing a new feature to your mobile users? There are amazing "How-to" templates that help guide your employees through the app. From using one of our ready-made templates to making your own update from scratch, there are limitless opportunities for what you can do. Here are a few more ideas on how to optimize your use of the Updates feature:

  • Birthdays and anniversaries

  • Employee benefits

  • New employees

  • Company news

  • Weather updates

  • Employee recognition

  • Send files

  • Share locations of meetings, celebrations, etc.

How to Activate the Updates Feature

Activating the feature is quick and easy! To create an update, navigate to the + Add a Feature button on the left sidebar and add the updates category. Press activate and choose to either make the update from scratch or use a template. In the example below you can see I created an update called, “How to Use Quick Tasks".

View the video below to see how it's done:

How to Create an Update

Create an Update effortlessly in just a few steps!

  1. Click Updates on your sidebar.

  2. Click Add New.

  3. You can choose from one of our templates or create your own

  4. Type your update. You can choose different decorative backgrounds or use the color wheel to customize your color so it matches your brand perfectly.

  5. Then choose an attachment or even a few.

  6. When finished click next.

  7. Assign the content to smart groups or select employees.

  8. Create a custom notification and click send.

  9. Done!

Here's a video that shows how to do it step by step:

What Attachments Can I Put Inside an Update?

Having the ability to customize Updates gives them a personal feel that your employees will eagerly engage with. These attachments can range anywhere from images to gifs, to a live poll. On our expert plan, you can add shortcuts to another feature or asset on the platform, whether it be a form, an event, or a Time Clock!

Here's the full list of all of the amazing things you can attach to each update:

What Does an Update Look Like for Users?

Users can engage with updates by liking and commenting on the post. A great way to make sure users are engaging is by adding interactive objects like polls!

Here's how an update looks like on the user's end:

How to Share Updates Externally

If you want to ensure users view an update, you can share a link to the update anywhere you want! By sharing links with your users on other platforms (such as by WhatsApp or SMS), users won't miss important updates and it'll easily increase engagement. When the user clicks on the link, they'll be taken to the feed's dedicated update page.

To copy the link to an update, on the admin dashboard go to the Updates feature on the sidebar and click on the name of the Update. Then, click on Options and select Copy link.

💡 Tip: By using an external converter, you can convert a URL into a QR code!

Related Articles

Want to learn more about the updates feature? Here are some great articles that can help you utilize this amazing feature.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.

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