Starting Guide to Updates: An Engagement Feature

In today’s world, we’re surrounded by feeds that fill our day with informative and engaging content. Updates is the feed your business has been looking for; think of it as your company’s social wall, built to help you communicate with and involve employees in day-to-day operations.

With Updates, you can get actionable insights on every post (including who has read it) to make sure everyone is on the same page. You can also schedule Updates to publish later; so your content goes out at the perfect moment. Share content employees actually enjoy engaging with, such as live polls, files, GIFs, and videos.

Want to learn more? Let’s get started!

What Should I Use the Updates Feature For?

There are endless ways to use Updates. For example, adding new team members? Give them a welcome shoutout using the New teammates template. Introducing a new feature to mobile users? Use How-to templates to guide employees through the app.

You can use a ready-made template or create an Update from scratch. Here are a few more ideas to help you get the most out of Updates:

Birthdays and anniversaries
Employee benefits
New employees
Company news
Weather updates
Employee recognition
Send files
Share locations of meetings, celebrations, etc.

How to Activate the Updates Feature

Activating the feature is quick and easy.

To activate Updates:

From the left sidebar, click + Add a Feature.
Find and select Updates.
Click Activate.
Choose whether to create an Update from scratch or use a template.

Example: You can create an Update called “How to Use Quick Tasks” using a template or by starting from scratch.

View the video below to see how it’s done.

How to Create an Update

Create an Update in just a few steps:

From the left sidebar, click Updates.
Click Add New.
Choose one of the templates or select Start from Scratch.
Write your Update.
- Select a decorative background, or use the color wheel to match your brand colors.
Add one or more attachments (optional).
Click Next.
Assign the Update to Smart Groups or select specific employees.
(Optional) Create a custom notification.
Click Send.

Here's a video that shows how to do it step by step:

How To Create an Update Using AI?

You can also generate Update content using AI.

Navigate to Updates from your left sidebar.
Click Add New.
Select Start from Scratch.
Click Generate to create your Update using AI.
Type a short description of what you’d like the Update to say.
Example: “Write an update letting the team know that starting next week, expense reports will be due on Friday instead of Monday.”
Review the AI-generated text and make any edits you’d like.
- You can Shorten, Expand, Emojify, and use other AI editing tools to match your company’s style and tone.
Finalize the Update and set the publishing settings as needed.
Click Send to share it with your team.

Note: AI-generated Updates are currently only available from the desktop.

What Attachments Can I Put Inside an Update?

Attachments help you personalize Updates so employees are more likely to engage. You can attach anything from images and GIFs to an interactive poll.

On the Expert plan, you can also add shortcuts to another feature or asset in the platform (for example, a Form, Event, or Time Clock).

Here’s the full list of everything you can attach to each Update:

What Does an Update Look Like for Users?

Employees can engage with Updates by liking and commenting on posts. For even more interaction, consider adding an attachment like a poll.

Here’s how an Update looks on the user’s end:

How to Share Updates Externally

If you want to make sure employees view an Update, you can share a link to the Update anywhere you want. For example, you can share the link via WhatsApp or SMS to increase visibility and engagement.

When an employee clicks the link, they’ll be taken directly to the Update’s dedicated page in the feed.

To copy a link to an Update:

From the admin dashboard, go to Updates in the left sidebar.
Click the name of the Update.
Click Options.
Select Copy link.

💡 Tip: You can use an external converter to turn a URL into a QR code

Pin an Update to the Top of the Feed

Yes—you can pin an Update so it stays at the top of the feed. Only Owners can pin an Update, and this can be done from the Feed tab in the mobile app.

How to Pin an Update (Mobile)

After creating your Update, go to the Feed tab.
Scroll to the Update you want to pin.
Tap the three dots (⋯) next to the Update.
Select Pin post to feed.
Approve the pin.

How to Unpin an Update (Mobile)

To unpin an Update, follow the same steps and select Unpin this item.

Please note: You can only pin one Update at a time. If you pin a new Update while another is already pinned, a pop-up will appear asking you to approve swapping the pinned Updates.