If you’re a system owner or admin and are not receiving notifications when your employees edit their shifts on the timesheet in the Time Clock, there may be a few reasons for this. In this article, we’ll guide you through the steps to troubleshoot and resolve the issue.
Here are some common reasons why you might not be receiving these notifications:
Your Phone Setting Don't Allow Connecteam Notifications
Before exploring other options, make sure mobile notifications for the Connecteam app are activated. If the settings are correct but you’re still not receiving notifications, check your device settings to ensure push notifications are enabled for the Connecteam app and that your device allows notifications to be displayed.
To learn more about this, click here.
The Clock In & Out Setting in the Time Clock Allows for Editing Shifts Without Admin Approval
If employees are editing or deleting shifts and breaks without your knowledge, it may be because the option to allow edits without requiring admin approval is enabled. When this setting is turned on, employees can make changes directly, and you won’t receive notifications.
To adjust this:
Go to the Time Clock Settings.
Scroll down to the Check-In and Out section.
Make sure that the option requires admin approval under the option 'users can edit and delete shifts and breaks from their timesheets' is checked'
Please note, that you cannot disable the option for employees to edit and delete shifts from their timesheets, because this option applies to existing shifts the employees clocked into and have worked, and allows them to make changes in a variety of scenarios such as if they forgot to clock in at the start of their shift, if they forgot to punch in/out of their break. Ultimately only having to approve these changes, rather than edit each employee's timesheet for every issue employees have with their hours saves your organization time.
💡 Tip: If you want to prevent employees from editing their timesheets before payroll, you can lock multiple days in the timesheets with one click. Admins with the relevant permissions can review and approve the hours for payroll.
Your Admin Notifications Are Not Turned On
Another option to check is your Admin Notifications in the Time Clock Settings, as they might be turned off. By default, admin notifications are activated, but you may need to customize them.
To Adjust Your Notifications:
Go to the Time Clock feature.
Navigate to Notifications settings.
Review and update your notification preferences as needed. For example, ensure you’re set to receive notifications for Editing a Shift via mobile push or web push
This will ensure you receive the relevant updates for shift edits and other changes.
To Set Up Admin Notifications On Your Mobile, Follow These Steps:
Tap the Notification Tab in the top-right corner of your feed.
Select Settings.
Tap on Time Clock.
If you have more than one Time Clock, choose the relevant one, and toggle the notifications on to activate them.
Please note: These notifications are set per admin. Each admin must ensure that the Edit Shift option is toggled on to receive these notifications.
Want to learn more? Check out some additional resources!
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