Connecteam's mission has been to develop a platform that is designed to provide you with a complete, all-in-one solution to manage your employees and save you both time and money. Connecteam is therefore split into three different Hubs: The Operations Hub, Communication Hub, and HR & Skills Hub. Each hub is also split into different plans, the Free, Basic, Advanced, and Expert Plan, all of which open up an array of opportunities in the shape of capabilities, depending on the plan that you're on. To make life easier, we've created a guide for each hub and the different tools and capabilities that exist on each plan:

Now, for those of you who are looking to take your communication to the next level, our Communication Hub Plan has a ton of capabilities to offer your business. To begin, the Communication Hub consists of the following features:

The Expert Plan promises to save you both time and energy and helps you plan your communication to engage with your employees like never before. Now, let's dive into each feature and go over the main capabilities that the Expert Plan offers:

Shortcuts - Similar to the chat shortcuts, you can share an update on the company feed with a link to your new company policy or a reminder to sign up for an event that you've created.

Scheduled Updates - Instead of posting your updates on the spot, you can now schedule them ahead of time!

Recurring Updates - Combining all of these capabilities, you can also have an update recur every quarter for say a quarterly survey that you've created.

Custom Publisher - Instead of publishing as a user, you can create a custom publisher and publish the update from the HR Team or your company.

Multiple Attachments - Want to spice up your updates? On the Expert Plan, you can combine two different attachments such as an image and a gif, or a file and a video!

Pop-up Update with Read Confirmation – Need to be sure everyone sees an important message? Mark an update as important and it pops up on your employees' screens, so they have to acknowledge it. You can then track who has confirmed reading it.

Auto-Translate Updates – Have a multilingual team? Updates on the company feed can be translated automatically into each employee's language, so everyone gets the same message.

Pin Updates to the Top of the Feed – Keep the most important update at the top of the company feed so it doesn't get buried under newer posts.

Knowledge Base Agents – Create AI agents that answer employee questions instantly, 24/7, based on your Knowledge Base and public web links. Create up to 20 agents, choose which knowledge bases each one uses, add custom instructions and example questions, and control which users and groups can access it. Employees chat with the agent from the chat tab in the mobile app, and admins can track conversations, users and messages in the Usage dashboard.

10 GB Storage - Get twice as much storage as on the Advanced Plan

Shortcuts - Is there a registration form you wish your employees would fill out? Create a form, ask questions such as what dietary requirements your employees have, and attach it in a shortcut

All capabilities that exist on the Basic and Advanced Plans are available on the Expert Plan.

All capabilities that exist on the Basic and Advanced Plans are available on the Expert Plan.

You can create up to 12 dedicated Help Desks for specific needs, with representatives assigned to respond to queries.

AI Message Translation – Employees who speak different languages can chat with each other. Messages are translated for each reader automatically.

Automations – On the Expert Plan, automations can run multiple actions, send SMS and email, and use AI conditions.

​API Access – Connect Connecteam to your own systems and third-party tools. On the Expert plan, account owners can generate API keys and use them to authenticate API requests. Go to General Settings > API Keys, create a key, copy it, and paste it into your system. You can create multiple keys, and edit, disable or delete each one from the three-dot menu. Keep keys confidential, since they work like a password.

​Webhook Management – Send data out of Connecteam automatically.

Need more guidance? 🙋 Our LIVE support team (at the bottom right corner of your screen) replies to ANY question.