Connecteam’s mission is to provide a complete all-in-one platform to help you manage employees while saving time and money. To support this, Connecteam is split into three hubs:
Communication Hub
This article focuses on the Communication Hub, which includes tools that help you and your team engage in multiple ways; digitally and in person.
The Communication Hub includes:
Let's dive into each feature and go over the main capabilities that each feature has to offer!
Chat
Chat is the go-to feature for everyday conversations. It’s built to be fast, simple, and easy to use; so your team can start messaging right away, even without prior experience.
Feature highlights
Variety of chat options: Create 1:1 chats, team chats, and channels to communicate with employees.
Attachments: Send images, GIFs, files, and locations.
Read receipts: See who has read your message (and who hasn’t), so you can follow up if needed.
Shortcuts: Share deep links to other Connecteam features (for example, a form to fill out or a training course to complete).
Pin chat: Pin important chats to the top so they’re always easy to find.
Updates
Updates lets you publish fun, engaging announcements in your company’s social feed. You can also track insights like who read the update and when—and follow up with reminders or a chat message if needed.
Feature highlights
Attachments: Add images, files, videos, locations, links, YouTube links, and GIFs.
Live polls: Ask quick questions (like happy hour plans or prize voting) and get responses instantly.
Scheduled updates: Schedule updates in advance instead of posting immediately.
Recurring updates: Set updates to repeat (for example, a quarterly reminder to complete a survey).
Multiple objects: On the Expert plan, combine two attachments (like an image + GIF, or file + video).
Shortcuts: Add links to things like a new policy, or an event signup you want employees to complete.
Directory
The Directory is your company phone book—where employees can access contact details for coworkers and external contacts anytime, directly from the app.
Feature highlights
User field visibility: Hide specific employee details from other employees (for example, addresses or phone numbers).
User visibility: Hide specific users entirely from the directory.
Work contacts: Add external contacts (like suppliers, department contacts, or general business contacts) in the Work Contacts tab.
Knowledge Base
The Knowledge Base is your digital storage space for files and information employees need access to from anywhere. You can store things like client information, contracts, inventory lists, and equipment tracking—plus much more.
Feature highlights
Up to 10 GB storage: Storage limits depend on your plan (up to 10GB).
No file limitations: Upload using any of the available file types and upload options.
Create several knowledge bases: Build separate knowledge bases for different needs (for example, equipment lists and inventory lists).
Advanced filtering: Quickly find the information you need.
Advanced Filtering - Will allow you to find the information you need in an instant
Surveys
Surveys help you collect employee feedback and measure things like satisfaction, needs, or team sentiment. You can use a template or create your own survey.
Feature highlights
Anonymous surveys: Let employees respond anonymously so they feel comfortable sharing feedback.
Templates: Use ready-made templates, edit them quickly, and launch your survey.
Events
Use Events to create internal gatherings—like celebrations, meetings, or offsite activities—where employees can RSVP. Events help you notify employees, manage attendance, and communicate around company events.
Feature highlights
Photos and files: Add images (like venue photos) or files (like a menu) to boost engagement.
External cover: Add a custom event cover for a more polished look.
Export attendees: Export the attendee list to Excel in one click.
Limited spots: Set a maximum number of attendees for an event.
Hide attending: Hide the attendee list if you don’t want others to see who is attending.
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